PHOENIX HOSPITAL GROUP
+44 (0)20 7079 2100
Clinical Excellence

Seeing patient’s satisfaction whether reflected in statistics or in their feedback gives us great satisfaction and a sense of purpose.

We understand that excellent care means going beyond technology and expertise but is about focusing on individual patients’ needs . We appreciate that each journey is unique, and we are glad to have a positive impact in our patients’ experience, no matter how small it may be.

We continually upgrade our state-of-the-art technology to ensure that our Consultants always have access to the best possible facilities for treatment. We have a team of world-leading Consultants across a range of specialties, most of whom hold or have held substantive consultancy posts within NHS teaching hospitals. We aim to be at the forefront of private medical excellence and to have led the way in a number of medical specialties.

The priority of our nursing team is to ensure that all patients are cared for in a way that is safe, effective and efficient. The aim is to provide excellent care, meeting the needs of each patient and ensuring and maintaining high levels of patient satisfaction.

We are also a learning organisation; supporting continual staff education and development, monitoring performance, listening to feedback from patients and service users and responding and improving when incidents occur or concerns are raised.

Clinical governance is a framework through which organisations are accountable for continuously improving the quality of services, safeguarding high standards of care by creating an environment in which excellence in clinical care will excel.