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What Our Patients Say

Phoenix Hospital Group is committed to providing excellence in patient care; we are proud to say that 100% of our patients at Weymouth Street Hospital say they would come back. 99% of patients visiting our Outpatient centres (9 & 25 Harley Street) and 98% visiting Weymouth Street Hospital would recommend us to their friends and family. This is illustrative of the exceptional quality of care and patient experience we provide.

“From the moment I walked in, you could instantly tell this was a high end healthcare centre”

*Sourced from HWA Patient Feedback report April and May 2018

 

Our staff are dedicated to making sure that your patient experience is as comfortable and smooth as possible, we want patients to feel fully reassured at every stage of their journey with us. We have a dedicated Patient Experience Group which meets monthly to analyse all the latest patient feedback we have received. We look to identify any opportunities for improvement in the experience and service offered to patients. It shows that despite such high levels of patient satisfaction, we refuse to become complacent and retain a strong focus on continual improvement.

 

 

Download our patient satisfaction survey

If you didn’t manage to complete our Patient Satisfaction Survey, please feel free to download them here; you can either post it directly to the hospital, drop it off in person or alternatively email us.

 

 

 

Making a complaint

If you wish to make a complaint, do let us know. We welcome your feedback both good and bad. All comments and complaints are investigated thoroughly and in a confidential manner; we endeavor to resolve all problems as quickly as possible. Download a copy of our Complaints Procedure here.