PHOENIX HOSPITAL GROUP
+44 (0)20 7079 2100
What Our Patients Say

Our patient feedback is extremely important to us and we pride ourselves on our excellent feedback.

From the warm welcome at reception to our state of the art facilities, we are pleased to offer great customer service and personal care.

92% of patients rated our overall care as excellent*.

What our patients say:

From the moment I walked in, you could instantly tell this was a high end healthcare centre.

*Source HWA Consultant patient Survey results Spring 2016

Tell us your views

If you did not manage to complete our patient satisfaction survey,  please feel free to download and print a copy.

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Once completed you can either post it to our 9 Harley Street address, drop it off personally or alternatively please email us at: info@9harleystreet.com and tell us your views.

At 9 Harley Street, we are committed to providing the very best in patient care and the highest standard possible. We are constantly looking for ways to improve the patient experience.

Making a complaint

If you wish to make a complaint, do let us know. We welcome your feedback both good and bad. All comments and complaints are investigated thoroughly and in a confidential manner; we endeavour to resolve all problems as quickly as possible. Download a copy of our Complaints Procedure here.