+44 (0)20 7079 2100

Complaints & Feedback

We recognise that there may be occasions when the service provided falls short of the standards to which we aspire. To help address such cases we have a feedback complaints procedure in place.

If you did not manage to complete our patient satisfaction survey, please feel free to download here and complete. You can then either post it our 9 Harley Street clinic, drop it off personally or alternatively email us at: and tell us your views.

If you have any concerns about any aspect of the service provided please speak to any member of staff. They will do their best to correct the situation or offer an explanation. If that does not resolve the situation, any member of staff will ensure that you receive a copy of the complaints procedure, please click here to download a copy.

Also, please feel free to ask to speak to the hospital’s Chief Executive, Mr Andrew Barker.

In addition, the hospital is regulated and inspected by the Care Quality Commission.

Observations about service standards may be made to the commission at: Care Quality Commission, National Correspondence, Citygate, Gallowgate, Newcastle-Upon-Tyne, NE1 4PA, email or telephone 03000 616161. A copy of the hospital’s most recent inspection report is available from the Care Quality Commission.