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+44 (0)20 7079 2100
Complaints & Feedback

We recognise that there may be occasions when the service provided falls short of the standards to which we aspire. To help address such cases we have a feedback complaints procedure in place.

If you have any concerns about any aspect of the service provided please speak to any member of staff, they will do their best to correct the situation or offer an explanation. If that does not resolve the situation, any member of staff will ensure that you receive a copy of the complaints procedure, please click here to download a copy.



Download our patient satisfaction survey

If you didn’t manage to complete our Patient Satisfaction Survey, please feel free to download them here by clicking on the relevant survey; you can either post it directly to the hospital, drop it off in person or alternatively email us.




In addition, the hospital is regulated and inspected by the Care Quality Commission; observations about service standards may be made to the commission at:

Care Quality Commission, National Correspondence

Citygate, Gallowgate, Newcastle-Upon-Tyne, NE1 4PA

E: [email protected]  T: 0300 616161

A copy of the hospital’s most recent inspection report is available from the Care Quality Commission.