About Us
FRCP (Lon), FRCP (Ed), FACC, FESC, FAHA, BSC, EAS, IDF
Professor of Public Health and Consultant Cardiologist
Specialty: Cardiology
Location: London
One of the most pre-eminent preventative cardiologists in the world, with over 23,000 citations for his research and over 170 publications in top-quality peer-reviewed journals, Kausik Ray is the Professor of Public Health and Honorary Cardiologist at Imperial College London.
Having completed a postdoctoral fellowship at Harvard Medical School and an MPhil in epidemiology from the University of Cambridge, Prof Ray is the lead investigator for several major global medical trials of novel therapies for the prevention of cardiovascular disease. With papers published the New England Journal of Medicine, Lancet, JAMA, Circulation and the Journal of the American College of Cardiology, Prof Ray’s research focuses on the prevention of coronary disease, in particular cholesterol, lipids, diabetes, biomarkers and risk prediction. In addition to being a Fellow of the American College of Cardiology, the European Society of Cardiology, the American Heart Association and the Royal Colleges of Physicians (London and Edinburgh), he is also a member of the British Cardiovascular Society and European Atherosclerosis Society (EAS).
The pioneer of the EAS Familial Hypercholesterolaemia (FH) Studies collaboration – the first and only global registry of FH – Prof Ray has also served on the EAS Consensus panel for European Guidelines for the past 10 years, with key original research contributions having influenced European and American guidelines on prevention and having changed warning labels for common therapies by the FDA and EMEA.
Preventative cardiology
Primary and secondary prevention of cardiovascular disease
Cholesterol
Diabetes
Fellow of the Royal College of Physicians, London (FRCP (Lon))
Fellow of the Royal College of Physicians, Edinburgh (FRCP (Ed))
Fellow of the American College of Cardiology (FACC)
Fellow of the European Society of Cardiology (FESC)
Fellow of the American Heart Association (FAHA)
Member of the British Cardiovascular Society
Member of the European Atherosclerosis Society
“Everything went incredibly well and already I’m seeing great results! I didn’t feel pressured or rushed at any point to have the surgery done, and everyone that I met were incredibly welcoming and really professional. Thanks so much for the amazing work you have carried out on both of my knees. For the first time in over 20 years I am totally pain free!”
Mr PC
“I am so happy to share that I did the entire school run (two miles) this morning with no pad and came home completely dry! It’s unbelievable and I haven’t done that distance in 3 years!”
Mrs DP
Excellent reception. Friendly x-ray operative and very efficient service.
Sourced from Doctify for 25 Harley Street.
I had specialist consultations and a CT scan. In all cases the staff was highly professional and competent.
Sourced from Doctify for 9 Harley Street
Everyone was so incredibly kind, made my first MRI such a pleasant, comfortable experience.
Sourced from Doctify for 9 Harley Street.
Everyone was so incredibly kind, made my first MRI such a pleasant, comfortable experience.
Sourced from Doctify for 9 Harley Street.
“perfect, can do sit ups and Zumba without leakage!”
Ms CA
The structure of the medical report was very clear and I didn’t have to refer back to the Doctors for further explanation.
Sourced from Email Feedback for our Health Screening Service.
I am always treated very well. The staff are extremely professional & friendly. They explain all the steps thoroughly.
Sourced from HWA’s Patient Satisfaction Results for 9 & 25 Harley Street.
“No leakage when coughing and sneezing…walking the dogs without leaking”
Ms TN
Thank you for the report and service provided – I hope I will look forward to reading the report.
Sourced from Email Feedback for our Health Screening Service.
I didn’t expect to be attended to at all times so I was pleasantly surprised at the level of attention I was given.
Sourced from Email Feedback for our Health Screening Service.
“It’s now 2 years on since I had both of my knees replaced. I am on top of the world, I skied last year and again this week, and for the first time in my life it’s pain free. One happy ex-patient.”
Mr RH
The social distancing and cleanliness measures made me feel very assured during my visit.
Sourced from Doctify for Phoenix Hospital Chelmsford.
Thank you for the service provided to my client. He was very complimentary about the whole experience. I particularly liked the fact that the actual tests reflected the consultation your Doctor held with him.
Sourced from Email Feedback for our Health Screening Service.
The place had a good vibe to it – it didn’t feel clinical or like a hospital at all. This made the visit more relaxing and less scary for me.
Sourced from Email Feedback for our Health Screening Service.
Pleasant and comfortable surroundings when going form my ultrasound scan. Very helpful staff.
Sourced from Doctify for 9 Harley Street.
I had a scan here last week and the clinic went above and beyond to alleviate any fears or concerns I had. From the moment I stepped foot in the clinic I was thoroughly cared for by the wonderful staff. Really appreciate everything this clinic has done for me.
Sourced from Google for 9 Harley Street.
Very professional yet friendly atmosphere. The explanations given for each and every health test that I took was very precise and given in simple language which made it easy for a non-medical person like myself to understand. The Doctors and Nurses made me feel very comfortable throughout the whole process which made the experience more relaxing.
Sourced from Email Feedback for our Health Screening Service.
Excellent staff, all gave exceptional care throughout my short stay. Thank you.
Sourced from HWA’s Patient Satisfaction Results for Phoenix Hospital Chelmsford.
Such a friendly & wonderful hospital. Nurses were kind & always felt my concerns were met. Honestly an amazing experience & that’s due to the staff. Forever grateful to them.
Sourced from HWA’s Patient Satisfaction Results for Weymouth Street Hospital.
Nurses were all lovely. Made me feel at ease given current situation. Would recommend the hospital again & would not go anywhere else.
Sourced from HWA’s Patient Satisfaction Results for Phoenix Hospital Chelmsford.
“The surgery was a resounding success, I couldn’t have been happier. I’m now loving my new made-to-measure knees, am rediscovering the joys of long-distance walking with my dogs and being totally pain free.”
Mrs OA
Amazing experience, from beginning to end. The staff were lovely, attentive, and professional. Could not recommend it more!
Sourced from Doctify for Weymouth Street Hospital.
All staff were fantastic – nurses, reception team, surgical team and recovery team. Wonderful. Thank you.
Sourced from HWA’s Patient Satisfaction Results for Weymouth Street Hospital.
“I can lift heavy and jump on the trampoline several times without leaking!”
Mrs CP
The clinic was smart, clean and generally what I would have expected for a private clinic. The location is obviously excellent, right in the heart of London. The receptionist was welcoming and efficient.
Sourced from Doctify for 9 Harley Street.
Great facilities. Came here for a scan and it was a quick in and out. Reception staff were friendly and bubbly.
Sourced from Google for 9 Harley Street.
Welcoming staff, professional, extremely clean patient areas.
Sourced from HWA’s Patient Satisfaction Results for 9 & 25 Harley Street.
Reception very pleasant. Waiting time minimal and everybody friendly and helpful. Thank you.
Sourced from Doctify for 25 Harley Street.
Very welcoming and friendly staff, convenient location near bond street and oxford circus. It was also very clean and lots of space for privacy and social distancing in the waiting area.
Sourced from Google for 25 Harley Street.
“I had a scan here last week and the clinic went above and beyond to alleviate any fears or concerns I had. From the moment I stepped foot in the clinic I was thoroughly cared for by the wonderful staff. Really appreciate everything this clinic has done for me.”
Sourced from Google Reviews for 9 Harley Street
Everyone was very friendly, I was advised to have my ultrasound scan done. I was dealt with kindly and sensitively.
Sourced from Doctify for 25 Harley Street.
“I had my surgery and my care was outstanding! I had a really lovely bunch of friendly, kind and caring nurses, nothing seemed to much trouble.”
Sourced from Google Reviews for Phoenix Hospital Chelmsford
“Everyone was so sweet and supportive. Clear instructions and caring nurses. After the surgery the nurses took brilliant care of me! Thank you to the whole team.”
Sourced from Google reviews for Weymouth Street Hospital
“Fantastic location and building. Every member of staff I came into contact with was incredibly helpful and went above and beyond.”
Sourced from Doctify for 25 Harley Street
“Perfect, no leaking when I laugh, cough or sneeze!”
Mrs WS
“Every member of staff I met was friendly, professional, supportive and very good at their job. All staff were happy to do anything they could to help.”
Sourced from HWA Reports for Phoenix Hospital Chelmsford
“Staying at Weymouth Street Hospital was a really pleasant experience, despite the pain and discomfort I was in. All the staff were helpful, attentive, and kind. I could not have asked for a better operative experience.”
Sourced from Doctify for Weymouth Street Hospital
“Amazing experience. Staff are very attentive, welcoming and professional.”
Sourced from Doctify Reviews for 9 Harley Street
“The staff were amazing, I felt very well cared for. It was clean, friendly and a cut above other hospitals I have been to in the past.”
Sourced from Doctify for Weymouth Street Hospital
“The staff were helpful and practice was clean, I would happily go again for further check ups.”
Sourced from Doctify Reviews for 9 Harley Street
“Completely satisfied. This is how seeking advice should be. Thank you.”
Sourced from Doctify for Phoenix Hospital Chelmsford
“Pleasant and helpful staff, fast and efficient almost no wait time.”
Sourced from Doctify for 25 Harley Street
“I cannot thank and praise them enough. The entire experience was really great, smooth and efficient. The team was simply amazing.”
Sourced from Google Reviews for 25 Harley Street
“My experience with Weymouth Street Hospital was amazing. I felt safe and comfortable the whole time and the staff were outstanding. They took such great care of me and made me feel completely at ease with everything.”
Sourced from Doctify for Weymouth Street Hospital
“Everything went incredibly well and already I’m seeing great results! I didn’t feel pressured or rushed at any point to have the surgery done, and everyone I met were incredibly welcoming and really professional.”
Sourced from Google Reviews for Phoenix Hospital Chelmsford
“Dr Mackenzie provided expert guidance, in a supportive manner, to help me with weight loss. He provided a complete metabolic profile of my body that allowed me to target long lasting weight loss. This was based on my metabolism rather than the guess work I had been doing for years. I can’t recommended highly enough”
Ms DC
Very friendly, calm and empathetic nurse and MRI doctor.
Sourced from Doctify for 9 Harley Street.
“Dr Mackenzie showed real empathy and understanding to my issues around my weight. He took an holistic approach and worked directly with my nutritionist to established what worked best for me. And it worked! I am so happy to be the weight I am”
MJ
“I can thoroughly recommend the Bulkamid procedure. Mr Keng Ng put me at ease straight away. He is easy to talk to and clearly a highly knowledgeable and skilled professional. The procedure itself was quick and non invasive and has completely cured my SUI.”
“I am 100% cured. I have my life back.”
The team made sure everything was organised for us prior to our arrival. All the consultations, tests & scans we needed had been scheduled into a neat timespan and additional scans were arranged as required without the need for an additional visit. All the staff we met and who looked after us were professional and very warm and friendly. Overall, an excellent experience.
Sourced from Doctify Reviews for 9 Harley Street
“Fantastic location and building. Every member of staff I came into contact with was incredibly helpful and went above and beyond.”
Sourced from Doctify Reviews for 25 Harley Street
“The staff who looked after me at the hospital were so wonderfully friendly and helpful and put me at ease throughout.”
Sourced from Doctify Reviews for Weymouth Street Hospital
“The care afforded to me whilst at Weymouth Street Hospital was excellent – professional, informative, caring and supportive. I made a quick recovery from surgery and the initial swelling quickly dissipated after 2-3 weeks. The results from the op have made a noticeable improvement to my appearance.”
Sourced from Doctify Reviews for Weymouth Street Hospital
“My experience with Weymouth Street was amazing. I felt safe and comfortable the whole time and the staff were outstanding. They took such great care of me and made me feel completely at ease with everything.”
Sourced from Doctify Reviews for Weymouth Street Hospital
“Excellent care, couldn’t fault it. All staff very warm and friendly. Couldn’t have been in better hands.”
Sourced from HWA Reports for Weymouth Street Hospital
“Professional, friendly staff – felt confident. Good communication. Comfortable surroundings.”
Sourced from HWA Reports for 9 & 25 Harley Street
“Friendly, professional reception staff and extremely clean and pleasant reception room”
Sourced from Doctify Reviews for 25 Harley Street
“25 Harley Street is known as one of the clinics having the best highly experienced, knowledgeable specialist doctors. All encountered staff was very professional, pleasant, welcoming and reassuring. Appointments run on time, tests and results are arranged quickly, it is obvious that the clinic is run by high profile professionals. Waiting area reminds more of a lounge, which is more relaxing than waiting in the area reminding of a clinic. I am very happy with the experience received at this clinic and will be back here again.”
Sourced from Doctify Reviews for 25 Harley Street
“Great service, straight forward appointment systems and friendly staff. Highly recommend.”
Sourced from Doctify Reviews for 25 Harley Street
“Everything was very easy, on time and all the staff was very professional and helpful.”
Sourced from Doctify Reviews for 9 Harley Street
“Clean, friendly & welcoming reception staff. Easy to find & did not wait long.”
Sourced from Doctify Reviews for 9 Harley Street
“Easy to find, efficient and friendly staff, and I was seen quickly with barely enough time to get into my book. I highly recommend.”
Sourced from Doctify Reviews for 9 Harley Street
“I was made to feel welcome, and my procedure was on time.I felt comfortable asking questions and all were answered so that I could understand. Cleanliness was first rate and I wouldn’t hesitate to use Mr Abood and his team in the future if needed.”
Sourced from Doctify Reviews for Weymouth Street Hospital
“The staff who looked after me at the hospital were so wonderfully friendly and helpful and put me at ease throughout.”
Sourced from Doctify Reviews for Weymouth Street Hospital
“The care afforded to me whilst at Weymouth Street hospital was excellent – professional, informative, caring and supportive. I made a quick recovery from surgery and the initial swelling quickly dissipated after 2 – 3 weeks.”
Sourced from Doctify Reviews for Weymouth Street Hospital
“My experience with Weymouth Street was amazing. I felt safe and comfortable the whole time and the staff were outstanding. They took such great care of me and made me feel completely at ease with everything.”
Sourced from Doctify Reviews for Weymouth Street Hospital
“I’ve had an amazing and smooth experience here. I’ve felt very welcomed and enjoyed all of the staffs service and company. Thank you :)”
Sourced from Doctify Reviews for Pheonix Hospital Chelmsford
“Left the surgery filled with confidence that I have been diagnosed correctly and have had the time and care required to help me to get to the bottom of my problem.”
Sourced from Doctify Reviews for Phoenix Hospital Chelmsford
“A very pleasant hospital. Easy to park, quiet, friendly staff and very clean.”
Sourced from Doctify Reviews for Phoenix Hospital Chelmsford
“We very much appreciated Dr Singhai’s engagement and intervention for my wife. His guidance and support with her medication was critical when it was clear that her situation was beyond what her GP could assist with. His manner, interest, availability and reassurance were all appreciated, and helped at a difficult time.”
Sourced from patient correspondence with Dr Singhai’s Secretary
“Dr Singhai gave us the hope we needed at the time we needed it most and at the time when all hope was lost so we are incredibly grateful for everything he has done so far.”
Sourced from patient correspondence with Dr Singhai’s Secretary
“Our experience of Dr Singhai was that he was a very competent Doctor who understood the needs of his patients extremely well. He was thorough, careful and caring and considered the patients needs very well. He was the only Doctor we saw who seemed to fully understand the illnesses that my husband had and considered my husband always with dignity and compassion. I cannot thank him enough for the way in which he treated my husband.”
Sourced from patient correspondence with Dr Singhai’s secretary.
“Dr Singhai always has time for his patients and includes them in all the conversations even though it is difficult for dementia patients to engage fully in conversation. He also is happy for family members to attend the clinics enabling support and involving them within the consultation.“
Sourced from patient correspondence with Dr Singhai’s secretary
“We are over the moon that it’s day 2 of absolutely no pain for my father in law. It feels like a miracle. The whole family is delighted that the oldies are being looked after by Dr Singhai.“
Sourced from patient correspondence with Dr Singhai’s secretary
“I take this unusual step of writing to you in order to thank you for the huge success of the care and patience that you have given my Mum since you first met her. Your success in controlling Mum’s challenges has been immense and you have also made sure that Mum retains many interests and her dignity in the twilight of her life. For that I shall be forever grateful to you.“
Sourced from patient correspondence with Dr Singhai’s secretary
“A wonderful experience. All staff were helpful and welcoming. A super efficient service, with all eye tests carried out before consultation.“
Sourced from Doctify reviews for 25 Harley Street
“I found the lady who was at reception very pleasant and professional. Despite being very busy she was able to keep her sense of humour. Easy access to 25 Harley Street, the venue has a relaxing feel to it.”
Sourced from Doctify reviews for 25 Harley Street.
“I was booked in for a blood test and was greeted by 2 lovely ladies as soon as I walked in. Once I filled out the form handed to me I was off to get my blood drawn. It was all over before I even knew it. Honestly such a quick and efficient experience and I wish them all the best”
Sourced from Google reviews for 25 Harley Street.
“Friendly helpful team, quick communication good consulting rooms & consultant.”
Sourced from HWA Satisfaction Survey for 25 Harley Street, January 2023
“Brought my 5 year old daughter in for an ENT review and was thrilled with the experience. From start to finish she was so well looked after. Was able to have a Consultation, assessment, hearing test and follow up all in one day. Brilliant care and huge thanks to all.”
Sourced from Google reviews for 9 Harley Street
“Professor Ghassan Alusi is a fantastic ENT specialist. If you have any ENT related issues I would highly recommend him. He carried out 3 surgeries for me and they all went great. He is a fantastic human being and I am so glad to have been in his care.”
Sourced from Google reviews for 9 Harley Street.
“Everyone I met here was just fabulous and the facilities are lovely and clean. It’s all very professional too.”
Sourced from HWA Satisfaction Survey for 9 Harley Street, January 2023.
“I went to this hospital for minor surgery and absolutely loved how comfortable everyone made me feel. The rooms were lovely and they even catered for my partner offering food ect. The staff are friendly, always check up on you and were so patient in answering all my million questions I had. I would highly recommend them. Thank you for the great care you provide you are all awesome.”
Sourced from Google reviews for Weymouth Street Hospital.
“Weymouth Street Hospital was immaculate, all of the nurses were so lovely and caring, constantly checking on me to see if I needed anything and to answer any questions/concerns that I had, they explained the after care that I needed to do & gave me all the information I needed and advised me to call them if I wasn’t sure about anything. Everything from my room , the staff, food everything was perfect and I love my new nose, thank you.”
Sourced from Google reviews for Weymouth Street Hospital.
“All staff were wonderful. I was well informed & well looked after. Kim Lee & Loza were fantastic! Thank you! The doctor was very clear and reassuring. The anaesthetist was great & all other nurses. Lovely catering man too! They made it a less scary experience.”
Sourced from HWA Satisfaction Survey for Weymouth Street Hospital, January 2023.
“Kind & attentive staff. Nothing too much trouble – a really positive experience. Thank you.”
Sourced from HWA Patient Satisfaction Survey for Weymouth Street Hospital, January 2023.
“Outstanding facilities, wonderful, kind nurses who were gentle and sympathetic. My experience at The Weymouth deserves to be rated as 6 star!”
Sourced from Doctify reviews for Weymouth Street Hospital.
“The day of the surgery at Weymouth street hospital went extremely smooth the nurses very friendly and the operation was a successful. The hospital is run extremely well from every department it was seamless.”
Sourced from Doctify reviews for Weymouth Street Hospital.
“Very friendly, informative staff. Everybody very respectful & helpful. Treatment was perfect.”
Sourced from Doctify reviews for Weymouth Street Hospital.
“I’ve had an amazing and smooth experience here. I’ve felt very welcomed and enjoyed all of the staffs service and company. Thank you :)”
Sourced from Doctify reviews for Phoenix Hospital Chelmsford.
“Everyone has been marvellous and caring. Anaesthetist was very calming and great bedside manner. Thank you everyone.”
Sourced from HWA Patient Satisfaction Survery for Phoenix Hospital Chelmsford, January 2023.
“I booked a full body cancer screen after a member of my immediate family was diagnosed. The process was easy to book and the team were extremely helpful and reassuring on the day. Results came through within 5 days and happy to say they were all clear. Wouldn’t hesitate to recommend to friends or family.”
Sourced from Google Reviews for 9 Harley Street
Sourced from Google Reviews for 25 Harley Street
“I am very grateful to the wonderful staff at the Weymouth street hospital for being so kind, friendly, attentive and reassuring on the day of my surgery. My room was very nice and clean and I had everything I needed to feel comfortable as well as to ask for help. My post-surgery meal was delicious and there were plenty of different options to choose from. A great experience overall.”
“I visited London Radiology for a scan. The appointment was on time and felt a very personal experience. I was provided with good explanations about the process and treated very considerately. All very reassuring.
I was also pleased to get early feedback, there and then, as to the provisional assessment as a result of the Scan. Excellent!”
Sourced from Google Reviews for 9 Harley Street
Sourced from Google Reviews for 25 Harley Street
“Friendly and professional reception and practice staff. A good amount of time with the GP for a full consultation and discussion about treatment options. Excellent experience and service from all concerned”
Sourced from Doctify for 25 Harley Street
“My mum has made an incredible comeback under Dr Singhai’s care and it seems that she is no longer about to depart any time soon. She is loving all the attention.”
(W.S) Daughter – November 2023
“I’d like to start by saying that please could you pass on our thanks to Dr Singhai. Dad’s transformation, compared to the situation back in April, is amazing and we are very grateful to him.
Dad is now stable with the medication that he has and can get repeat prescriptions for all of the current medicines from his GP”
(GM) Son – September 2023
“Dr Singhai has really worked a miracle on my dad
Since being under the care of Dr Singhai as a family, we have seen a huge improvement in my dad. My dad had become a very reserved person who did not want to socialise, would not join in conversations and slept most of the time. He is now happy socialising, actively joining in conversations, even making jokes with friends and is wanting to do jobs around the house, for example potting new plants in the garden, as he did previously. My mum has quoted ‘she now has her partner back.
We can’t thank Dr Singhai enough for all his help as we seriously all thought we had lost our dad completely”.
LH (daughter ) – Oct 2023
”I would just like to say what a wonderful experience it has been and is, being under the medical guidance of Dr Singhai. The care and treatment have been very professional and you have all are being so kind to me.
It’s all a bit scary for me knowing what I have but Dr Singhai and his medical team fill me with so much confidence that the future will allow me to live as normal a life as I could hope for with your medical advice and prescription.”
DH (Patient) July 2023
“It was extremely straightforward to arrange an appointment for a first consultation and as soon as I needed it. The administrative staff are most helpful indeed, very courteous, warm and friendly. MRI and X-rays once again have been organised with precision and care to accommodate my needs. The centre is attractive, inviting and very comfortable. In my initial visit to the consultant I was treated with exemplary kindness, a great deal of understanding and a most thorough examination. I was given an immediate diagnosis and a prescription for treatment for one of my three concerns. Highly impressive indeed. The London Pain Clinic receives my strongest recommendation.”
Sourced from Google Reviews for 25 Harley Street
“Honestly the best hospital I have ever stayed in. The staff are on another level of friendliness. All were SO lovely and caring. The level of care, cleanliness and food are 10/10. I would choose this hospital again without a shadow of doubt. Excellent!”
Sourced from Google Reviews for Weymouth Street Hosptial
“I had a CT scan at 9 Harley St and the process was smoothed wonderfully by a lovely radiographer and consultant both of whom were really nice and looked after me brilliantly. Thank you to them both””
Dr Singhai is an excellent caring specialist, gives confidence in all he does. Thank you so much and bless you.
(2024 patient review report)
“One of the best hospitals in the country. Not only were they efficient they also upgraded my room at no Further cost. Normally for day case patients, they place one in a smaller room. Because they knew I was claustrophobic they placed me in a larger room and it was akin to a 5-star hotel with phenomenal healthcare! I would highly recommend the hospital and every aspect of the same”
Sourced from Google Reviews for 25 Harley Street
“Waiting and all consulting and treatment rooms clean and well-maintained. Reception staff welcoming and extremely helpful. Extremely experienced consultant with a wealth of knowledge who demonstrated empathy and understanding and clearly explained my likely problem.”
Sourced from Google Reviews for 25 Harley Street
Without our regular appointments with Dr Singhai we can honestly say that we would not be coping with and managing to support our dad.
We always look forward to our appointment knowing that any changes or difficulties dad has encountered he will be able to advise us.
(2024 patient review report)
Dr Singhai was very clear at all times and took time with me to explain every treatment and diagnosis. Would highly recommend.
(2024 patient review report)
Sourced from Google Reviews for 9 Harley Street
Excellent care and a great listener. Very positive.
(2024 patient review report)
Excellent care and a great listener. Very positive.
(2024 patient review report)
As a family, we are very happy with Mum’s progress. Mum has contributed to all these answers. Thank you.
(2024 patient review report)
Dr Singhai has been very helpful. His assessment and proposed treatment are delivering very good results. He
has a down-to-earth approach which makes you feel at ease.
(2024 patient review report)